Shipping Policy

1. Overview

This Shipping Policy explains how Vending of Houston processes, ships, and delivers orders placed through our website. It applies to all vending machines, parts, and accessories purchased from us unless a different arrangement is confirmed in writing at the time of sale.

2. Handling time (days)

Orders are typically handled within 1–3 business days of payment confirmation. Processing includes final inspection, testing, and packing of the machine or item before it is handed off to the carrier. Processing times may be longer during periods of high order volume or for machines requiring additional pre-shipment preparation.

3. Transit time (days)

Once an order ships, transit time is typically 3–7 business days, depending on the destination and carrier. Combined with processing time, most orders arrive within 4–10 business days of order confirmation.

These timeframes are estimates and are not guaranteed. Delivery may take longer due to carrier delays, weather, remote destinations, or circumstances outside our control.

4. Shipping Methods

Due to their size and weight, vending machines generally ship via freight carrier rather than standard parcel delivery. Smaller items, including parts and accessories, may ship via standard ground shipping. The appropriate method is selected automatically based on the item(s) in your order.

5. Freight Delivery Details

Freight deliveries are typically made via curbside delivery unless liftgate service is requested or required for the item. Curbside delivery means the carrier will deliver to the curb or driveway nearest your delivery address; it does not include carrying the item into a building, unpacking, or installation unless separately arranged.

If your delivery location requires a liftgate (for locations without a loading dock) or additional delivery services, please contact us prior to placing your order so this can be arranged and reflected in your shipping cost.

6. Shipping Costs

Shipping costs are calculated based on the item’s size, weight, destination, and shipping method, and are displayed prior to checkout. Some listings may include shipping in the displayed price; where this applies, it will be noted on the product page.

7. Areas We Ship To

We ship nationwide within the United States. Local pickup and local delivery may also be available for buyers in and around Houston, TX — contact us to confirm availability and options for your location.

8. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, additional charges, or non-delivery resulting from an incorrect or incomplete address provided by the buyer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before shipment.

9. Order Tracking

Where tracking information is available from the carrier, it will be provided to you once your order ships. For freight shipments, the carrier may contact you directly to schedule a delivery window.

10. Damaged, Lost, or Delayed Shipments

Please inspect your item(s) upon delivery. If your order arrives visibly damaged, note the damage with the carrier at the time of delivery where possible, and contact us within a reasonable time so we can assist with a resolution. If your order is significantly delayed or appears to be lost in transit, contact us and we will work with the carrier to locate your shipment or arrange a resolution.

11. Contact Us

If you have questions about this Shipping Policy or the status of your order, please contact us: